Insights and resources
The Blog Collection
by Andrew Bass | Blog, Client and Customer Experience, Leadership
The most compelling reason for improving delegation in organizations is not to free up top management from overload, nor is it to allow employees to express their full potential (as crucial and real as these benefits both are). The most Read More
by Andrew Bass | Blog, Podcast Series: The Performance Podcast, Podcasts
“We’ve been talking about this for a year and nothing has changed!” said one frustrated Chairman. How do perfectly sensible and rational initiatives – for example to boost cross-selling, de-emphasise a product and push its replacement, or encourage idea generation Read More
by Andrew Bass | Blog, From Strategy to Action, Leadership, Strategy
It’s so often the case that organizations and individuals know what to do, but for whatever reasons don’t actually do it. I’ve seen new CEOs who have arrived and quite reasonably done a strategic review, out of which came promising-sounding initiatives and much Read More
by Andrew Bass | Aligning Behaviour with Strategy, Blog, Client and Customer Experience, Culture
In the old days, Federal Express (now FedEx) made an arresting promise: “When it absolutely, positively has to be there overnight.” Now they operate globally rather than just in the US, they can’t always make it overnight, but they still Read More
When it comes to reviewing performance, there’s generally too much focus on mistakes. As one manager said to me: “Around here, praise amounts to the absence of criticism.” Here’s the fundamental flaw with that approach: if you want to improve Read More
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