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The Client and Customer Experience Collection
by Andrew Bass | Blog, Client and Customer Experience, Self-created Problems
Remember the film Stepford Wives, in which a young woman begins to suspect that the wooden-acting housewives in her new neighborhood are robots programmed by their husbands? Turns out this doesn’t just happen in the movies. It goes on all Read More
by Andrew Bass | Blog, Client and Customer Experience
You’ve probably had the experience of changing cars and finding the indicator and windscreen wiper controls reversed, left-to-right. It takes a short while to get used to it, during which attempts to toot the horn lead to the wipers flapping Read More
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