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The Self-created Problems Collection
by Andrew Bass | Blog, Getting good information, Self-created Problems
My internet service provider engaged a market research firm to get customer feedback about their help desk. I had recently called the desk twice in two days, the first time receiving – from a UK-based centre – rigid, script-based ‘service’ Read More
by Andrew Bass | "How To's", Blog, Executive Effectiveness, Self-created Problems, Use in The Next 10 Minutes
Two young fish are out for a swim. An older fish is coming upstream, and asks cheerily: “Morning kids – how’s the water?” One young fish turns to the other: “What the hell is water?” This post deals with simple Read More
by Andrew Bass | Blog, Leadership, Self-created Problems
I recently read the following comment, by the Head of Organizational Development for a very well known company, on a business news website. In order to be polite, I won’t name names. I think when you read it you are Read More
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