Manchester, 1955. The table tennis club has four tables. Beginners start at Table Four, down on the right. If you win, you move left. At Table One, the winner stays on. Anyone can find a game at the club, but Read More
Insights and resources
The Change Collection
by Andrew Bass | Articles, Change, Leadership, Rationally Fearless
Anyone can get caught in a bubble – it happens without you realising it. And even if you notice, it can be hard to escape. I remember one CEO telling me that his big worry was isolation. Not emotional isolation, Read More
by Andrew Bass | Change, Change-&-Persistence, Limiting Mindsets
My friend Helga Henry recently sent me an excellent Guardian article by Oliver Burkeman. I like Burkeman. While pop psychology is a field full of bunkum, he is one of the few writers on the topic worth reading: irreverent, sceptical Read More
by Andrew Bass | Change, Client and Customer Experience, Use in The Next 10 Minutes
On my way home I often have to stop at the same set of traffic lights. The first time I was stuck at those lights, my attention was caught by an unusual sign. It said UTCHE. That confused me momentarily. I Read More
by Andrew Bass | "How To's", Change, Change-&-Persistence, Client and Customer Experience, Limiting Mindsets, Tools
I talk a lot about using the hidden and underestimated resources that businesses have already. By looking at them through the lens of your customer’s perspective, you can often find exciting insights promising dramatic growth. Now exciting insights are nice. But Read More